Privacy Policy


DIMENSION welcomes you to our dedicated space for the processing of personal data policy (referred to as the “Privacy Policy”).

Personal data refers to any information related to an identified or identifiable natural person, directly or indirectly, particularly by referring to an identification number or one or more specific factors related to their physical, physiological, mental, economic, cultural, or social identity (referred to hereafter as “Personal Data”).

Whether you are a client, an individual seeking information on a specific matter or service (website visitor), partner, job applicant, or employee, we recommend carefully reading the “Privacy Policy” as it contains important information regarding your personal data, especially regarding the use of your personal data (data categories), the purposes of processing, and the rights and means of action available to you.

DIMENSION takes the protection of personal data seriously and treats personal data carefully and responsibly during its activities.

If you believe that any essential element is missing from this “Privacy Policy,” please do not hesitate to contact us at our email address [email protected].

Who is the Controller?

The Controller refers to the natural or legal person who determines the purposes and means of processing Personal Data (“Controller”), as referred to in Article 3 of Law No. 9887, dated 10.03.2008, “On the Protection of Personal Data.”

The Controller is DIMENSION, for data collected and processed through this website

The company’s DIMENSION headquarters are located at Andon Zako Çajupi Street, Building 3 “Conad,” Floor 5, Apartment 13, 1019, Tirana, Albania.

Who are the Data Subjects? 

  • Interested individuals (visitors);
  • Job applicants;

DIMENSION has informed the Commissioner’s Office about the categories of data subjects, in accordance with Article 21 of Law No. 9887.

Why do we process Your Personal Data?

The purposes of processing your data depend on the relationship you have with DIMENSION and other Agencies associated with it.

  • Personal data of interested individuals (visitors to the website) are processed to inform them about the website’s services and DIMENSION, handle possible complaints regarding services, analyze the quality of services, etc.
  • Personal data of job candidates will be processed within the framework of the recruitment and interview process, with the aim of employing individuals trained and professionals in this sector.
  • Personal data of employees are processed in the framework of the contractual relationship of employment, compliance with obligations between parties, and legislation regulating these relationships.

The legal basis for processing may be:

  • Your consent, especially in your capacity as a job applicant, employee, and interested visitor to the website;
  • The contractual relationship between you and DIMENSION, as well as legal obligations based on legislation regulating employment relationships, especially in the case of employees.

What Personal Data do we process?

We strive to inform you “repeatedly and continuously” regarding the precise nature of the data and your rights. In general, such data is collected directly from you.

DIMENSION, in the administration of the website, processes the following data categories:

  • For job candidates/applicants, through the website’s “Register” section, data such as name, surname, email, and CV data related to professional education and experience are processed.
  • For interested individuals/visitors, through the website’s “Contact” section, allowing them to obtain information about the website’s services and functionality, submit complaints, data such as name, email, and the accompanying message are gathered.
  • For employees, data such as name, surname, email, phone number, educational data, signature, salary, ID, data on professional training and experience, work-related skills and health data, home address, photo status, and penal evidence are processed. These data are accessed manually (when documentation is submitted in hard copy) and electronically through the company’s system/email by the company’s administrator.

Specific Information regarding the CRM system established by DIMENSION:

To facilitate human resources services management, DIMENSION has set up the  website as a management tool.

Through this website, your personal data is processed using software programs developed and maintained by “WEBART,” acting as the processor of your personal data. The relationship with WEBART is sanctioned in a civil contract and the Annex on the rights and obligations between the parties regarding data protection, in implementation of Article 20 of the law and Directive No. 19, dated 03.08.2012, “On the regulation of relationships between the controller and the processor in cases of delegation of data processing and the use of a standard contract in cases of such delegation,” as amended, approved by the Commissioner.

Because this processing is based on your consent, you may request at any time that your data be erased by contacting [email protected].

Who are the Recipients of Your Personal Data?

They are as follows:

  • Authorized personnel of DIMENSION, who access your data in accordance with their work duties and are authorized to process the data for the purposes of employment relationship administration;
  • Service providers participating in the maintenance of the website, who are involved in managing our relationship with you, especially for communication and document transmission purposes, electronic management, such as WEBART;
  • Competent government or judicial public institutions, under the circumstances provided for in specific legislation in force and upon justified request.

DIMENSION guarantees to respect a security and confidentiality policy in line with Law No. 9887, dated 10.03.2008, “On the Protection of Personal Data,” as amended, the subordinate acts issued in its implementation, and applies standards equal to those in the European Union and the European Economic Area, their member states, applicable to the processing of personal data.

DIMENSION employees have signed Confidentiality Declarations to safeguard the confidentiality of the data they become aware of during their duties, outlining penalties for breaches.

In no case will your personal data be the subject of commercial transactions with third parties.

How Long are the Data Retained?

Your personal data will not be held in a form that allows your identification beyond the time necessary for the purposes for which the data are processed, in accordance with our contractual, legal, and regulatory obligations and requirements.

  • The data of job applicants/candidates will be kept in the system as long as your profile is active. The profile will be active for 1 year from the date of your last application. Therefore, if you do not submit any application for a year, the profile will become inactive, and the data will be automatically deleted.
  • Data from interested individuals/visitors, through the website, regarding requests or complaints will be kept for as long as the purpose of their processing exists (i.e., they will be kept until the clarification of the request or complaint is completed), after which they will be deleted and destroyed.
  • Employee data will be retained for the entire period of the employment relationship and up to two years after leaving, corresponding to the period during which they have the right to raise legal claims in court against the employer.

For any information, we suggest contacting our email address [email protected] , as well as our DPO [email protected].

What are Your Rights?

In accordance with Articles 12-17 of Law No. 9887, dated 10.03.2008, “On the Protection of Personal Data,” as amended, you have some rights regarding your personal data and can request additional information regarding the processing of your personal data at any time.

In the application of Law No. 9887, dated 10.03.2008, ‘On the Protection of Personal Data,’ as amended, regarding the personal data that DIMENSION and its affiliated Agencies process, you have rights as follows:

  • The right to access – you have the right to request confirmation at any time whether personal data concerning you are processed by DIMENSION, as well as to have access to this data and information about the purpose, period, legal basis for processing, categories of data processed, and recipients’ categories.
  • The right to request correction or deletion – if you are informed that your data is not correct, true, or accurate or has been collected and processed unlawfully, you have the right to request correction or possible deletion of personal data and the immediate cessation of processing.
  • Automated decision-making – you have the right not to be subject to decisions causing legal effects on you or significantly affecting you when the decision is based on automated processing of data.
  • The right to object – you have the right, in certain circumstances, to object to the processing of your personal data for specific purposes, as provided in Article 15 of the law.
  • The right to lodge a complaint – if you believe that your rights, freedoms, or legitimate interests regarding personal data have been violated, you can lodge a written complaint.

A written request and/or complaint must contain your signature and be accompanied by a valid copy of your identification document to avoid the possibility of abuse by third parties.

The request must be sent in writing to our email address [email protected]  and will be handled by the Data Protection Officer.

Within 30 days of receiving the request/complaint, we will send you the requested information or the reason for not providing or not executing your request.

In case of dissatisfaction with the handling of requests by DIMENSION, you have the right to always address the Commissioner for the Protection of Personal Data at the address “Abdi Toptani” Street, No. 5, Tirana. For more information, visit the website

Changes to our Privacy Policy

This policy reflects our current standards, which may be subject to change. Any changes will take effect from the publication of the latest updated version of this policy.

Privacy Policy


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