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Trajnime

Succession Planning

Succession Planning

Succession planning is the process of identifying what skills and positions are critical to an organization and matching them with one or more layers of potential successors, who are then developed to ensure their readiness to take over at any given time.

Competency Based Recruitment & Selection

Competency Based Recruitment & Selection

Many organizations are claiming their people as their greatest asset. How true is this in reality? Hiring the right talent aka the asset for the organization has become a greater challenge, as jobs become more sophisticated. Hiring based on paper qualifications seems un-fit the situation and at times causes competency issues.

Complains Management

Complains Management

In today’s world it is not enough to make complaining customers satisfied. The complaint should feed back into a process that can identify its root cause which can conclude in 3 outcomes, elimination, improvement and innovation.

Customer Experience Management

Customer Experience Management

A two-day practical learning experience dedicated to business success through improving your organisation’s customer experience.
This training workshop is especially useful for Marketing Managers, Customer Experience Executives, Complaints and Customer Relations Managers.

Talent Management

Talent Management

Managing talents is the key function of the human resources department. How do you define talent management? The transformation of talents to the strategic advantage of an organization is defined as the talent management.

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