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Trajnime

Measuring the ROI of learning interventions

Measuring the ROI of learning interventions

In the agricultural and industrial economies, companies needed “hard” workers, however the New Economy is putting a premium on “smart” workers. The explosion of knowledge, technology and the shortage of skilled workers have spawned an abundance of books and articles on the topics of lifelong learning, knowledge capital, and intellectual capital.

Achieving Higher Competency Levels at Lower Costs

Achieving Higher Competency Levels at Lower Costs

Blended learning occurs when the best delivery methodologies available for each specific learning objective are incorporated into a curriculum. While you may have been blending pre- and post-program elements into your training mix for years, the increasing prevalence of learning technologies and tools requires a more strategic look at the most effective ways to integrate delivery methodologies.

Designing & Administering Learning Plans

Designing & Administering Learning Plans

Learning and Development is increasingly occupying an important part in the list of the top priorities of organizations. Positive ambition towards growth is crucial and keeping up with the latest advancements is challenging. This is the reason why knowing how to effectively and efficiently design and administer learning plans has become so necessary.

VOC Management

VOC Management

This hands-on workshop addresses the importance of capturing the voice of the customer (VOC) to drive product development, presents how to undertake various VOC methodologies, discusses when they should be used, and leads participants through the process of planning how to capture the VOC.

Complains Management

Complains Management

In today’s world it is not enough to make complaining customers satisfied. The complaint should feed back into a process that can identify its root cause which can conclude in 3 outcomes, elimination, improvement and innovation.

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