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Trajnime

VOC Management

VOC Management

This hands-on workshop addresses the importance of capturing the voice of the customer (VOC) to drive product development, presents how to undertake various VOC methodologies, discusses when they should be used, and leads participants through the process of planning how to capture the VOC.

Customer Experience Management

Customer Experience Management

A two-day practical learning experience dedicated to business success through improving your organisation’s customer experience.
This training workshop is especially useful for Marketing Managers, Customer Experience Executives, Complaints and Customer Relations Managers.

Complains Management

Complains Management

In today’s world it is not enough to make complaining customers satisfied. The complaint should feed back into a process that can identify its root cause which can conclude in 3 outcomes, elimination, improvement and innovation.

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