Duration: 1 Day

Training participants: Business professionals and team members of all levels.

Number of participants: Depending on customer requirements.

All business experts agree that courtesy promotes good business. So important is professional ethics in business. This two-day training program will provide participants with all the information about professional business ethics and the protocol they need to grow their business with more confidence, technical knowledge and efficiency.

Participants will be able to put themselves and others in an easy position, showing more confidence and restraint in business environments.

Training Objective

By the end of this training participants will be able to:

  • Handle initial contacts and business presentations professionally and confidently
  • Create and maintain an impression of credibility, power and efficiency during business meetings
  • Follow proper telephone professional ethics and make a good first impression with callers using an energetic and cheerful optimistic tone
  • Use practical tips to address the most important issues related to professional dressing in the workplace
  • Follow the basic guidelines of proper professional ethics in written communication, etc
  • Learn and practice proper delegation steps

Summary of Topics

  • Module 1: Professional Business Presentations
  • Module 2: Professional Ethics of Business Meetings
  • Module 3: Professional telephone ethics
  • Module 4: Business Clothing
  • Module 5: Professional Ethics of Business Correspondence
  • Module 6: Professional Ethics of Eating at Business Dinners

Professional Ethics and Rules of Business Conduct

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