• Tirane

Dimension HR

For our client – an international corporate, We’re looking for a SITE DIRECTOR

 

DUTIES & RESPONSABILITIES

  • Maintaining high levels of morale and productivity through leading by example and creating an inspired sense of purpose by communicating our mission, vision and competencies
  • Establishing open communication about corporate performance, morale, rewards, incentives, succession planning with internal team members
  • Collaborating with other operations executives to anticipate the needs of the clients and act proactively on their requirements
  • Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
  • Partner closely with a variety of groups company- wide, including transportation, data integration, warehousing, inventory planning, engineering and others to coordinate cross functional projects
  • Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise
  • Contribute to the development of new tools, processes and technology which make our teams more efficient and effective
  • Leading business and financial reviews to ensure key metrics and service level agreements are met
  • Acting as overall Operations prime: monitoring performance, and ensuring profitability and efficiency are maintained and / or improved for ourselves and our clients
  • Developing effective relationships with clients; serving as a key point of contact for escalations
  • Reporting grievances or escalations to the executive team, as needed
  • Ensuring proper budgeting, forecasting, and planning and delivery take place. Managing overall P&L and financial metrics for the site




REQUIREMENTS

Education: College graduate of courses in Management and/or related disciplines
Work Experiences: 4 years site management experience in the BPO sector
Skills:

  • 5+ years of experience in business process outsourcing would be an advantage
  • 5+ years of experience in a customer facing sales and/or sales support roles
  • 5+ years of experience managing large, complex budgets
  • Cross cultural agility – ability to partner with international peers and leaders working within multiple countries and various disciplines
  • Strong relationship building skills with leader, peers, direct reports, and customers 100% English
  • Strong written and verbal communication skills
  • Willingness and ability to travel domestically and internationally occasionally as required

 

How to apply?
The professionals interested in this position are invited to send their CV at[email protected] with the subject “Site Director”

YOU’RE WELCOME!

* All applications will be treated with strict confidentiality according to the law No. 9887 for the “Protection of Personal Data”.

Që të aplikoni për këtë punë dërgoni hollësitë tuaja te rekrutime@dimensionhr.al

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