Duration: 6 Hours

Training participants: Representatives of each service company client

Number of participants: Depending on customer requirements

The “Excellence Service Techniques” training is designed to give employees more skills in carrying out the service sales process. Through this training the sales staff gaining proficiency in creating a “long-term relations” with clients, identifying and tracing needs of customers, customer service, etc. to achieve the objectives.

Training Objective

  • Be the most reliable point of contact for customers and the best alternative as ambassadors and brand representatives
  • Make a successful introduction / proactivity / hospitality
  • Have professional ethics in communication
  • Familiarize yourself with the most effective ways to identify customer needs
  • Introduce the company’s services in an impressive way
  • Create a conducive environment for concluding an agreement, etc.

Summary of Topics

  • Modul 1: Hospitality
  • Modul 2: Ethics and professionalism
  • Modul 3: Resolving tension situations
  • Modul 4: Body language
  • Modul 5: Service Techniques
  • Modul 6: Confidence Development

Excellence Service Techniques


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