Excellence Service Techniques

Duration: 6 Hours

Training participants: Representatives of each service company client

Number of participants: Depending on customer requirements

The “Excellence Service Techniques” training is designed to give employees more skills in carrying out the service sales process. Through this training the sales staff gaining proficiency in creating a “long-term relations” with clients, identifying and tracing needs of customers, customer service, etc. to achieve the objectives.

Training Objective

Be the most reliable point of contact for customers and the best alternative as ambassadors and brand representatives
Make a successful introduction / proactivity / hospitality
Have professional ethics in communication

Familiarize yourself with the most effective ways to identify customer needs
Introduce the company’s services in an impressive way
Create a conducive environment for concluding an agreement, etc.

Summary of Topics

Modul 1: Hospitality
Modul 2: Ethics and professionalism
Modul 3: Resolving tension situations

Modul 4: Body language
Modul 5: Service Techniques
Modul 6: Confidence Development