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Trajnime

VOC Management

VOC Management

ABOUT THE COURSE

OThis hands-on workshop addresses the importance of capturing the voice of the customer (VOC) to drive product development, presents how to undertake various VOC methodologies, discusses when they should be used, and leads participants through the process of planning how to capture the VOC.

This hands-on workshop addresses the importance of capturing the voice of the customer (VOC) to drive product development, presents how to undertake various VOC methodologies, discusses when they should be used, and leads participants through the process of planning how to capture the VOC.

 

COURSE OBJECTIVES

By the end of this workshop you will be able to learn how to:

 

  • Integrate all sources of how you hear from customers.
  • Improve your operations by using VOC in business improvements initiative.
  • Lower your operating cost by learning your mistakes.
  • Improve profitability by improving customer retention an cost reduction initiatives.

Apply now

If you wish to participate in this course, please fill the form below. Thank you.

 

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