We are Dimension ltd. with 15 years of experience of our staff, we develop and consolidate human resource standards in the Job Market. If you are individuals looking to grow up your career, or the company looking for the best staff for your team, contact us to make right solution.
On behalf of, for the one of the biggest companies in Albania, We are looking for:
RESORT OPERATION & HOSPITALITY MANAGER
DUTIES & RESPONSABILITIES:
- Builds the department's strategy in alignment with the company strategy, and transforms them into clear objectives;
- Plans and manages budgets; Approves and controls Expenditures;Creates reports for senior management;
- Establishes standards for customer service;Hires qualified personnel according to standards when needed.
- Supervises and evaluates staff. Develops and communicates the standard operating procedure;
- Organizes, coordinates and supervises, people and operations to ensure maximum efficiency and profitability in the entire structure;
- Takes care of resolving any discomfort the guests and residents may have due to possible lack of customer service;
- Ensures that maintenance is kept, making sure that everything on the property is working and is safe;
- Oversees food and beverage, checks supplies and equipment quantity and quality;
- Coordinates and collaborates with all the company departments: Sales, Marketing, Asset Management and Finance.
Education: BA in hospitality management or similar relevant field;
Work Experiences: In customer service or sales;
- Knowledg of the best practices and procedures for customer service, hospitality management, renting programs;
- Excellent communication, leadership, relationship building and interpersonal skills;
- Problem-solving aptitude;
- Driving license