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Pozicione Vakante




We are Dimension ltd. with 15 years of experience of our staff, we develop and consolidate human resource standards in the Job Market. 

On behalf of, for the one of the biggest companies in Albania and in the Region, we are looking for:




- Having knowledge of entire reservation procedures according to company manual system;
- Maximize occupancy levels by reviewing and revising revenue strategies;
- Knowledge of the hotel property management systems;
- Making decisions regarding reservations, cancellations and refunds;
- Allocate daily tasks to reservation staff;
- Review reservation booked daily & arrival report daily;
- Responsible for preparation of occupancy forecast;
- Assist in the recruiting, managing, training and developing of the team;
- Handling guests’ complaints;
- Responsible for implementation of policies and procedures;
- Manage telephone, email enquiries and social media channels in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times;
- Understanding of travel agents commission schemes;
- Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis;
- Monitoring Telephone Manner and general performance of reservations staff daily;
- Ensure special handling of repeats guest and every VIP guest;
- Monitors and coordinates group reservations activity with the Sales Department;
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy;
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action;
- Responsible for work schedule;



Education: MA in business administration or similar relevant field;

Work Experiences: Minimum 3 years’ experience in resorts & hotels as Reservations Manager;      


- Excellent organizational skills with a high level of accuracy;

- Excellent understanding of yield and diary management;

- Flexibility to respond to a range of different work situations;

- Fluency in English language, other languages are considered a plus;

- Excellent communication skills and ability to build effective long-term relationships


All interested candidates are welcomed to send their application (CV) to the email address: Questo indirizzo email è protetto dagli spambots. E' necessario abilitare JavaScript per vederlo.




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